Our Refund & Return Policy
1.1. One Corner Retail Pvt Ltd, having its registered office at 15-03-Te0023, Road No. 7, YSR Nagar,Khammam, Telangana State– 507002, (“One Corner”, “we”, “us” or “our”) is managing and operating the mobile application/website and tablet applications available at www.onecorner.co.in (collectively referred to as “One Corner”, “Website”, “App”), which inter alia facilitate the sale and purchase of products and services listed and sold (“Product(s)”) on the Website. The term “User” or “Users” or “you” or “your” means any individual which uses, accesses or, browses the Website and/or purchases the Products on the Website.
1.2. We aim to provide the best User experience to our Users beginning from placing an order to initiating a cancellation/return/refund. While transacting on One Corner, you can expect a hassle-free experience in returning, cancelling the Products that you have ordered/booked and can rely on us as your preferred shopping destination.
1.3. The ‘Terms and Conditions’ published on One Corner shall be read by reference here. This cancellation, return, and refund policy (“Policy”), together with the Terms and Conditions sets out One Corner’s procedures and policies in accepting: (a) cancellation, (b) return, and (c) refund thereof. Any cancellation or refund of Products by you are subject to the terms and conditions set out under this Policy.
2. APPLICABILITY OF POLICY
2.1. By using One Corner and/or initiating a request for purchase of Product(s) on the One Corner, you agree to be bound by the terms contained in this Policy. If you do not agree to the terms contained in this Policy, you are advised not to transact on One Corner. Please note that, we may from time to time change the terms of the Policy. Every time you wish to use One Corner, please check the Policy to ensure you understand the terms and conditions that apply at that time.
3. TERMS OF CANCELLATION
3.1. You can cancel the order any time prior to the dispatch of the Product. The order cannot be cancelled once the dispatch has been initiated. However, once the Products have been dispatched, and you wish to cancel the order, please reach out to the Customer Support and request for order cancellation. We will put our best effort to avoid attempting a delivery. However, in case the delivery is attempted, you may reject the delivery.
3.2. The request for cancellation of the order can be made by cancelling the order from ‘My Orders’ section by using the order tracking number, or by calling our customer care number, or any other method, as may be intimidated by One Corner to you from time to time.
3.3. On the receipt of order cancellation request, your order will be cancelled with immediate effect, and the refund process for prepaid orders will be initiated within 24 hours of confirmation of cancellation.
4. TERMS OF RETURN AND REFUND
4.1. You may initiate return of Products within the timelines and as per the terms stipulated under Annexure A (refer to the table provided at the end of this Policy) of this Policy. We would accept the request for return of such Product subject to the terms of this Policy. One Corner will not process return if you have placed the order for a wrong Product model, colour or incorrect Product.
4.2. All our packages come with tamper proof packaging. Please ensure that you do not accept packages where the seal is tampered/and or outer package is damaged. Acceptance of a tampered or a damaged package will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.
4.3. You may register a complaint or request for return through Whatsapp. You can write an email to support@onecorner.co.in. You may contact the customer care.
4.4. If you have received any Product which is eligible for return in terms of this Policy, we suggest you to immediately register a request in this regard on the One Corner. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images/video maximum upto 60 seconds or 2MB of the damaged or defective Product received, Product packaging images, and/or our personnel to schedule a visit to assess the damage or defect in the Product. Further, to the assessment of the damage or the concern reported in the return request, One Corner may in its sole discretion resolve the issue subject to the assessment report, in a manner as it may deem fit.
4.5. Please be informed that when you opt to return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy will be processed within a period of from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by One Corner are fulfilled. The refund amount will be credited to the original payment mode opted by you or in your wallet associated with the One Corner (“Wallet”) eligible for Wallet refund, as may be chosen by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.
4.6. Please be informed that for Products, for which you had opted for ‘Cash on Delivery’, as a payment option, you will receive refunds in your bank account (as per the bank account details provided by you to us) in case the Product is purchased from a third-party seller made available. However, if the Sale was consummated by One Corner, you will receive your refund in your Wallet. We do not make any cash refunds.
4.7. The amount claimed as refund will be refunded to you within 15(fifteen) working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
5. CUSTOMER SUPPORT TEAM
For any feedback, concern or query, you may please reach out to us on the below contact details:
Write to us on: support@onecorner.co.in
Call us at: +91 9885 255 355
Products under this category are non-returnable due to the consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product delivered or if the Product delivered is different from what was ordered basis the Product description displayed on One Corner, you may return the Product on door-step delivery or you may contact One Corner customer care for resolution within 24 hours of the delivery of the Product for the above mentioned reasons.
Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.